Privacy Policy
Last updated: October 2026
1. Introduction
Welcome to Townro Laundry ("we", "our", or "us"). We operate as a cloud-based laundry pickup and delivery service in Kothagudem, Telangana. Protecting your privacy is a top priority.
2. Information We Collect
When you interact with our WhatsApp booking bot or website, we may collect:
- Your name and phone number
- Doorstep pickup and delivery address / location pin
- Order details (types of garments and service preferences)
3. How We Use Your Information
Your data is used strictly to coordinate pickups, process laundry orders, send automated WhatsApp tracking updates via AiSensy, and provide customer support.
4. Data Security
We do not sell, trade, or rent your personal information to third parties. Your data is stored securely via encrypted databases (Google Sheets / Make.com infrastructure).
5. Contact Us
If you have questions regarding this policy, reach out to us via WhatsApp or at support@townro.in.